Mar 12, 2014

UPDATE: Managers Announced for New PDA Structure

As part of our nextCITY initiative, the City of Calgary Planning, Development & Assessment department (PDA) has undertaken a number of significant steps to review and improve the planning system and interface with citizens and stakeholders.  As a follow up to lastweek’s announcement of our new Directors, I am pleased to announce the Managers who will lead the divisions in our new business units.
Local Area Planning & Implementation
  • Manager Area 1 – Scott Lockwood
  • Manager Area 2 – Debra Hamilton
  • Manager Area 3 – Thom Mahler

City Wide Policy & Integration
  • Manager Business StrategyPenny Taylor
  • Manager City Wide Strategy – Michele Broadhurst
  • Manager Business Operations – Niki Green
  • Manager Growth Management – Ryan Vanderputten

Inspections & Permit Services
  • Manager Building Regulations – Marco Civitarese
  • Manager Customer Advisory Services – Henry van Aken

For more information on our new Managers please read their bios  READMORE >>>

Structure Highlights
  • Council endorsed a new PDA structure in support of nextCITY in 2014 January. The new structure:
  • Creates capacity to explore new directions as set by Council,
  • Encourages outcome focused decision making and a collaborative working style,
  • Increases organizational flexibility to respond to changing workloads and stakeholder requirements, and
  • Aligns like functions to reduce the total number of management positions required.

The configuration of divisions within the three new business units is based on the design criteria shared during consultation with staff and stakeholders. High collaboration and high volume functions are clustered and specialized business support services are centralized, creating nodes of expertise and ensuring equal access to these resources across the department. Access for stakeholders is enhanced and a continuous improvement loop in the planning system is formalized.

Effective 2014 May 1, all new requests for permits and development applications will be received through a central intake desk in Inspection & Permit Services. This is the same 3rd floor intake counter in the Municipal Building that is currently in use.  Customer Advisory Services personnel will assign each file to the appropriate internal resource; ensuring requests are handled as quickly as possible.

Note - An internal PDA team is exploring geographic boundaries for the three regions using a series of jointly developed criteria. A decision is anticipated within the next few weeks following final consultation with other partnering CPAG departments.

FAQ & Next Steps
The next phase of staff allocation and city process will take approximately sixty days. Accordingly, 2014 May 1 is the anticipated go live date for the complete new PDA structure. We have taken measures to minimize any impacts of the restructuring on current applications and ongoing business, and ask for your patience and understanding as we work through the logistics associated with implementing this exciting initiative.
Q. Where is CPAG in the new structure?
A. Matthias Tita, Director of Local Area Planning & Implementation (LPI) is the CPAG owner, ensuring a consistent focus on outcomes and supporting teams that function collaboratively.

Q. Has my City contact changed?
A. Incumbent managers will continue to operate in their current roles until May 1, 2014.  Until further notice, all contacts remain the same for applications and enquiries.

Questions? Please contact 

Rollin Stanley
General Manager
Planning, Development & Assessment

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